§ 51.31. Complaints and adjustment.

(A)

If the consumer believes his bill to be in error, he shall present his claims at the town office before the bill becomes delinquent. The claim, if made after the bill has become delinquent, shall not be effective in preventing discontinuance of service as provided in section 51.30. The consumer may pay the bill under protest, and payment shall not prejudice his claim.

(B)

A leak adjustment may be requested by a customer that has been active for a minimum of 12 months and may be authorized by the town manager or designee when a documented leak causes an increase in a customer's average consumption. Documentation of the repair must be received within 90 days of the billing date, and adjustments are limited to one occurrence during a 36-month period. If a customer fails to repair a documented leak within 60 days and present evidence of the repair, no adjustment shall be made. Additional documentable volume/gallons associated with the leak shall be billed at the Tier 1 water volumetric rate effective at the time the leak occurred, and the sewer charges adjusted to the customer's prior 12-month average.

(C)

If the seal of a meter is broken by other than the town's representative, or if the meter fails to register correctly or is stopped for any cause, the consumer shall pay an amount estimated by the town from the record of his previous bills or from other proper data.

(D)

A pool adjustment for a customer may be authorized by the town manager or designee when a permitted new pool construction, repair, or maintenance occurs. Additional documentable volume/gallons associated with the pool shall be billed at the Tier 1 water volumetric rate effective at the time of the pool water use for one billing month, and the sewer charges adjusted to the customer's prior 12-month average. Documentation must be received within 60 days of the billing date, and adjustments are limited to one occurrence during a 36-month period.

('71 Code, § 22-99; Ord. 206, passed 10-20-71; Ord. 2017-06, passed 6-5-17)